As
you go about your work at Yale, there are often skill sets and knowledge
that you need to do your work better. Often you need in-depth knowledge
in these areas. To help you dig deeper, the Learning Center is rolling
out the following Special Series, some of which lead to a certificate of
completion. More links to information and online registration are coming
soon.
“The instructors were the most helpful to me, personally, in helping me identify my strong customer service skills, as well as the areas in which I'm lacking.” (Customer Service Institute |
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Customer
Service Institute
Register
your team now
A 5-month long Institute that explores your department's
customer service levels in depth.
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Business
Management Institute
By
Invitation Only
The Business Management Institute (BMI) is a participatory
educational experience focusing on proper business
standards and best business practices for the administrative
staff. The content of the first installment, “BMI:
Standards of Business Conduct” is guided by the
principles reflected in the Yale University Standards
of Business Conduct. Upon completion each participant
will be fully versed in the Standards and will understand
their application at the University.
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