The purpose of the Customer Service Institute (CSI)
is to help Yale University provide unparalleled
customer service to students, faculty, staff, and
other customers. The CSI curriculum is built upon
three pillars of customer service: people; process;
and culture.
Human Resources' Organizational Development
and Learning Center developed the Customer Service
Institute in an effort to reinforce the continued
development of customer service among University
departments and employees.
Customer service at Yale University is critically
important to the future success and longevity
of the University. The CSI builds upon the current
strengths within each individual and each department
so that customer service excellence is reached
and sustained. The CSI provides experiences and
learning opportunities that enhance behaviors,
processes, and business systems, resulting in
superior customer service.
